Data-Related Policy:

All data stored and processed by ML Soft Technologies is considered confidential and proprietary. Employees are prohibited from sharing data with any unauthorized parties, including personal friends and family members. Employees must protect data from unauthorized access, modification, or destruction by implementing appropriate security measures, such as encryption and password protection. Any loss or suspected loss of data must be reported immediately to the appropriate supervisor or manager. All data must be backed up regularly to ensure it can be recovered in case of an emergency.

Security Policy:

ML Soft Technologies is committed to protecting the security of our systems and data. Employees are required to use strong and unique passwords for all company-owned devices and accounts. Employees are prohibited from installing any unauthorized software or applications on company-owned devices. Employees must report any security incidents or suspicious activity immediately to the appropriate supervisor or manager. ML Soft Technologies will conduct regular security audits and vulnerability assessments to identify and remediate any potential security risks. Please note that it's important for the company to make the policy robust and legally compliant, so it's a good idea to consult a legal expert for the same. Also this is not a complete policy, more items needs to be added based on the company needs.

Refund-Related Policy:

At Mulasoft Technologies (OPC) Pvt Ltd, we strive to ensure complete satisfaction for all our customers. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines our procedures regarding refunds for our products and services.

1.Eligibility for Refund:

Refunds will be considered under the following circumstances:

  • The product or service purchased is defective or not functioning as described.
  • The customer encounters technical issues that prevent the proper use of the product or service, and our support team is unable to resolve the issue within a reasonable time frame.
  • The customer provides a valid reason for seeking a refund, which is evaluated and deemed appropriate by Mulasoft Technologies (OPC) Pvt Ltd.

2.Refund Requests:

  • Customers must submit a refund request in writing to our customer support email.
  • The request must include the order number,Transaction number, date of purchase, and a detailed explanation of the reason for seeking a refund.
  • Supporting documentation, such as screenshots or error logs, may be required to process the refund request effectively.

3.Refund Process:

  • Once a refund request is received, our team will review the request and the provided information.
  • We may contact the customer for further clarification or to provide assistance in resolving the issue before proceeding with the refund.
  • If the refund request is approved, the refund will be processed within [5 to 7] days of approval.
  • Refunds will be issued using the same payment method used for the original purchase unless otherwise specified by the customer.

4.Cancellation Policy:

  • Orders for services that have not yet been fulfilled may be eligible for cancellation and a refund, subject to review and approval.
  • Cancellation requests must be submitted in writing and may be subject to cancellation fees or penalties as outlined in the terms of service.

5.Changes to the Refund Policy:

  • Mulasoft Technologies (OPC) Pvt Ltd reserves the right to modify or update this Refund Policy at any time without prior notice.
  • Any changes to the policy will be effective immediately upon posting on our website or other communication channels.

By making a purchase from Mulasoft Technologies (OPC) Pvt Ltd, you acknowledge and agree to abide by the terms outlined in this Refund Policy. If you have any questions or concerns regarding our refund process or policy, please contact our customer support team for assistance.